NIMD is committed to enhancing our stakeholder satisfaction by implementing an effective Quality Management System that takes into account the needs of our main stakeholders (programme partners and donors).
In addition, we recognize that an adequate Quality Management System, which includes making improvements to our processes and ensuring that we comply with those processes, will help ensure the sustainability of our organization and will help us achieve our organizational objectives.
NIMD achieved its accredited ISO 9001:2015 certification in 2020 through an effective and inspired collaboration with all relevant stakeholders. Being ISO-certified will ensure a consistent approach to quality, as well as trust in and continuous improvement of our processes.
As part of this, we are transparent, and provide our stakeholders with relevant and up-to-date information on our policies and structure. Below you can find information on our Quality Management System, our integrity policy and ANBI information.
To ensure maximum transparency in all our work, NIMD has a comprehensive Integrity Policy. NIMD aims for the highest possible integrity in its contact with partners, suppliers, clients, among NIMD staff, and in respect of our business property. The key values within our staff policy – justice, legal security, safe environment, openness and clarity, individual & shared responsibility and room for initiative, diversity and creativity – also serve as a point of departure for the Integrity Policy.
Integrity cannot be introduced just by drawing up a number of rules of conduct. Attitude and ’wanting to do things properly’ are also crucial aspects of integrity. In our view, there are two sides to the integrity coin: a hard side and a soft side. The hard side consists of regulations, both internal and external, and the soft side refers to the organizational culture at NIMD. Integrity in our organization implies displaying an open and respectful attitude towards each other, respecting and embracing differences, being honest and accountable, avoiding deception, etc. It goes without saying that superiors should set a good example through exemplary conduct.
Apart from the content of the Integrity Policy, NIMD employees are obliged to comply with generally accepted legal requirements and abide by common social standards and values. This Integrity Policy consists of a code of conduct, complaints procedure and whistleblowing procedure.
NIMD operates as a Public Benefit Organization under Dutch tax law. This status is known as ANBI, or Algemeen Nut Beogende Instelling, and entails a number of benefits and responsibilities. The chief benefit is that private donors that support our work can enjoy a tax advantage. At the same time, NIMD is required to disclose the information below to fulfil its obligations as an ANBI.
Questions and complaints
NIMD strives to be a reliable and transparent organization. NIMD treats complaints and formal inquiries made by (partner) organizations and individuals seriously.
All complaints are dealt with directly by the Executive Director.
For questions and complaints please send an email to [email protected].The email’s receipt will be confirmed and your query will be answered within three weeks.
In this privacy statement we inform you about the purposes for which personal data are collected and processed, how you can exercise your privacy rights, and other information that may be of interest to you.